7-Eleven Reviews

Based on 266 customer reviews from our shopper community, 7-Eleven’s overall rating is 3.26 out of 5 stars and 69% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 50% of reviewers consider 7-Eleven overall a good value option, based on a rating of 3.0 from 2 votes. The most common issues with 7-Eleven are around Customer Service and Price & Quality based on a rating of 1.0 and 1.50.

3.3

266 Reviews

Overall Rating

5 Stars

54

4 Stars

120

3 Stars

10

2 Stars

5

1 Star

77

Good Value

3.0

Price & Quality

1.5

Shipping & Delivery

0.0

Customer Service

1.0

Return Policy

0.0

All Reviews (266)
user icon
Jordan
May 11, 2023
"Went to 7-11 in Oak Point"
Went to 7-11 in Oak Point, Tx last night little after 10 pm. to buy a carton of cigarettes and told they were locked up. So wanted to buy the ones on the shelf and told could only buy 4 as wanted to leave some on the shelf. Everyone knows 7-11 makes their money from inside sales not from gas. What a turn off as it figures I'll never shop at another 7-11 anywhere or at least this one. Besides not always having food on the rollers like dogs or tequitos to purchase. So if someone wants to buy something or all that is on shelf 7-11 doesn't allow it and can limit quantities for purchase. 7-11 needs to get their crap together and why even be in business if you can't purchase what you want in quantities, guess 7-11 has turned into a woke company and doesn't want to make money and keep customers satisfied and happy.
user icon
AlexisRobinson
May 01, 2023
"The 7-Eleven located in Stripes in…"
The 7-Eleven located in Stripes in Freeport TX at the corner of Gulf and Brazosport is one of the worse that I ever came across. First, mislabeled products on the shelves and not honoring the price is a problem on you and not the customer. The audacity of one cashier try to argue the point when it was clear they put the price on the shelf. would an employee try to get mad at a customer for pointing this out?

Next, the gas pumps rarely have receipt paper and it's unfortunate that someone elderly or disabled have to go into the store to retrieve a receipt because they are to lazy to do their job. When you go into the store to get the receipt, they act as if you're the problem.

This is a customer based business. If you have a problem with doing your job (servicing a customer), then this job is not for you.
user icon
Kelly_Neal1
May 01, 2023
"HORRIBLE 7-11 EMPLOYEE AT 1400 WESTWOOD BLVD.!"
A horrible 7-11 employee is a tall, big black man WHO IS NEVER, EVER NICE TO ME, A PAYING CUSTOMER. Tonight, Monday, May 1,2023, he was smoking a cigarette outside as I entered the store. He came in without washing his hands or wearing gloves. I put my items to purchase on the sales counter. HE LICKS HIS FINGER AND GRABS A BAG, AGAIN WITHOUT WASHING HIS HANDS! I pointed that out which made him more rude if that's even possible. I paid for my items, told him I didn't want a bag, and expressed how rude is which I have said several times before. He called me rude, and I said as an employee, he should be nice to customers. HE IS TERRIBLE... A VAST UNDERSTATEMENT!
user icon
brownkoala946
April 23, 2023
"This franchise store at the corner of…"
This franchise store at the corner of Macarthur and Victoria Road North Parramatta, NSW 2151 maintains a rigid close door policy after 11:00pm. The store operator will not let anybody in after this hour. I am looking for some urgent personal item for a woman. I don't feel comfortable to tell the male operator over the window in the present of A GROUP OF MALE customers. I want to get in but the INHUMAN RIGID male operator refuses to let me in.

Horrible service. Other franchise petrol stations at other suburbs having a 24 hours services do not have such unreasonable policy.
user icon
norma.mendez01
April 17, 2023
"Excellent Service indeed!"
Excellent Service indeed!
I recommend you all people to earn more money in this service
I trust this service
You go ahead with out fear!
user icon
JamesWeaver
April 13, 2023
"Employees Steal Reward Points! Points Go Down In Between Visits."
In their rewards program for 10 years. I reached out as my points started going down in-between visits. I don't use the redemption points, ever. But someone is. Every time I go in the points are less by a hundred or two hundred. I reached out to 7/11 through their app via the feedback and asked to be contacted about the possibility of employees skimming or stealing points. I asked for a transaction report for the rewards. Crickets. No response, no follow-up. So I guess they're good with employee theft or event he appearance of it.
user icon
CarolineStephens
April 04, 2023
"7-11 at broadway and orient the racist rude man behind the counter"
7-11 at broadway and orient the man working the counter is rude and he’s a racist. He called me a cracker and then said god bless you. Every time I go into that store he is rude and ignores me when I am at the counter. He doesn’t like me cause I’m not black. I watch him and he’s nice and helpful to everyone before me and when I get to the counter he’s rude as hell. Very rude. Very disrespectful to me and I don’t appreciate it
user icon
BrittanyDouglas
April 01, 2023
"Friendliness and service excellent at…"
Friendliness and service excellent at store on 1500 south cypress rd in Pompano Beach Fl never a problem employee 3241 is the best
user icon
BobbyMartin
March 30, 2023
"Accused of stealing coffee at Flintholm St."
I have the last many years enjoyed purchasing you std. coffee (filter kaffe) with added milk from your machine and added sugar and sweetners. I do this on a regular basis on my way to work in the mornings. I actually know most of the personel at the Flintholm Station store, and they know this is what I buy in mornings.

This morning I had the most unpleasant experience by one of your relatively new employees and being accused of stealing a "cafe late" from your machine, not listening to my description that it was a std. coffee with added milk. I have never been so chocked, later sad at work and now very angry with the way I was treated. This is not ok! It was a young tall man, blond hair with glasses, and he accused me in front of many customers in line - very upsetting!

On one hand I feel like I want an appology from the employee with the store manager and my husband present, on the other hand, I never want to put my feet in your store again. Actually the employee should be fired and never be in service field again, that is my opinion, and so no one else should experience similar.
user icon
GregGregory
March 23, 2023
"7-11 53rd & 26th - NEVER AGAIN!"
I went to the 7-Eleven on the corner of 26th Street and 53rd in Bradenton, my key fob fell off my chain and slid underneath a cooler. The manager/owner told me I was s*** out of luck. 10 beautiful bystanders stepped in and helped me for a half an hour to try to pull my fob out. The whole time the 7-Eleven guy was yelling about the fact that we were pulling dirt and feces out onto the floor. Never found my fob and he kicked us out. I am astonished humiliated pissed and shocked
user icon
organicleopard118
March 17, 2023
"Well the manager is a jerk who needs to…"
Well the manager is a jerk who needs to be fired the way he talks to customers and employees. The prices are not what they say on the shelves and when you call them out they and I mean the so called manager and they argue with you about it. I only go in the store now if grave yarder is on and Sandee is working if I see the other two I turn around and leave. She has a weird name Zenia or something but she is so rude and nasty she flirts with guy customers wanting to sleep with them. It's no longer a store I like to shop at. 7/11 10170 N McCarren Reno NV
user icon
parkscampbellt
March 12, 2023
"insane psycho manager screams, swears, threatens me over nothing"
coffee, fountain machines were all empty and gave out only water. when i filled up a cup with what i thoguht was coffee and it was water, i just gave up and tried to leave

the owner of the store (only one on shift) was like
'WHAT ABOUT OTHER STUFF' (there was only water because EVERYthing was empty even the soda machines)

instnatly starts screaming and cursing at me, calling me names, calling my mom names, flailing around like hes going to hit me like a damn psycho, i had no idea what i did wrong


stinky store, walking around with gnats buzzing around my face, floor so dirty my shoes stick to it

emailed 7/11 support, ignored me
called them, they ignored me
FAXED them and they ignored me
user icon
organicmeercat580
February 17, 2023
"Open 24/7 Convenience"
A decent, reliable, and affordable convenience store. The shops themselves often look a bit outdated, but I have always had a good customer experience with the staff, and the 24/7 hours of operation are super convenient. You can sign up to become a rewards member, and if you download their app, you can view all of their currently available benefits.
user icon
borisavranic3
February 17, 2023
"Assulted by CASHIER"
Assulted by CASHIER. I bought a gallon of milk early in a morning and the next morning g we opened it at home it was spoiled. I took it back to 711 and immediately I was cussed at and told to leave. I told the CASHIER I didn't want money back I just wanted to fountain drinks. Still be cussed at and told to take my s##t and leave. I finally just said this isn't worth it left the milk on the counter and started to walk out, the cashier slings the milk across the counter at me. I had enough push the milk back and it hit the floor behind the counter and the cashier picked it up and threw it at me as hard as he could hit me with it and spoiled milk all over me. I walked out called the police and 711 and that employee still works at the store so this is not a safe place to go to definitely do not bring your kids there
this happend in Elkton, Md on Pulaski HWY. .
user icon
redpeacock602
January 27, 2023
"An event occurred at the 711 on 111 Ave…"
An event occurred at the 711 on 111 Ave and 109 street, Edmonton Alberta where a dog with a service vest in training for a volunerble and mentally ill citizen was discriminated against not allowed that dogs comfort trying to purchase a slush while walking her dog home. This act resulted in her having to leave the dog outside with people she barely knew who then stole the dog . With no cell phone on her she begged your staff to call police in your staff stated they had reported this incident and was a lie in fact the employee was smiling knowing he did not. You have created a suicide feeling in my daughter and her healing with multiple programs for drug addiction and mental health...with one ignorant act you have made a lot of people disgusted with the hate and decriminalization culture your store represents and a law suit will be filed against your company, a police file is now created and we are curious ad to what the purpose of your employee actions was to help committ the crime of a 600.00 service dog in training for a mentally ill person!@! All agencies will get complaints official including the human rights public conduct. Go to hell 7 11 , nobody needs your corporate hate in Canada 🇨🇦

View More Reviews

What do you want to know about this brand?
review icon

Customer Reviews

a icon

Ask a Question

cookies tips
Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.